Asisto (Technical Support)

What does Asisto do?

Asisto is the AI agent built to operate as first-level technical support. It assists internal users and end customers, understands each issue, applies solution guides based on your company's knowledge base, and only escalates to IT when strictly necessary.

• Receives and handles technical incidents and requests 24/7.
• Runs diagnostic questions to understand the problem context.
• Consults FAQs, manuals, and knowledge bases to deliver guided solutions.
• Logs and classifies incidents (type, priority, affected system, user).
• Escalates to IT with full context when it cannot solve on its own.

Who is it for?

• Companies with an internal help desk receiving large volumes of IT requests.
• Software and tech support teams that assist end customers.
• BPOs or service areas managing high volumes of technical tickets.

Key benefits

• Reduces the number of tickets that reach second-level technical teams.
• Shortens response times and perceived resolution times for users.
• Standardizes initial diagnosis and data collection.
• Improves user experience with clear, guided responses.

Integration with intuiaChat and other systems

Asisto runs on intuiaChat, centralizing technical-support conversations from WhatsApp, webchat, and other channels. It can integrate with ticketing or help desk tools (e.g., your internal support system) to create, update, and close cases automatically, keeping every team aligned.

KPIs it impacts

• First response time.
• Average resolution time.
• First contact resolution rate.
• Volume of tickets escalated to the IT team.
• Internal/customer satisfaction (CSAT).